Empower Your Transition
Evangelize's "End User Enablement" program drives employees to greater business benefit realisation.
End-User Enablement
Evangelize Consulting’s End-User Enablement service is a comprehensive, user-centric process that bridges the gap between new technology and its practical application.
We ensure users adapt and thrive with new systems by assessing needs, delivering tailored training, providing resources, offering ongoing support, and measuring outcomes. This aligns perfectly with their mission to drive digital transformation and business growth, making technology a seamless part of the user experience rather than a barrier.
Tailored Training
Our customised training, interactive learning methods, and feedback loops ensure continuous improvement and high adoption rates.
Ongoing Support
Our approach includes a needs assessment to understand user challenges, developing and delivering tailored training programs for different roles and proficiency levels, providing comprehensive documentation and resources, and offering ongoing support through help desks and forums.
Empowering Users Through Technology Adoption
A case study highlights our impact: a multinational corporation implemented a new ERP system, and through our End-User Enablement services, we provided comprehensive training and support, reducing user proficiency time by 25%, decreasing support tickets by 20%, and achieving high user satisfaction and adoption rates.
Evangelize Consulting’s End-User Enablement service is a comprehensive, user-centric process that bridges the gap between new technology and its practical application.
By assessing needs, delivering tailored training, providing resources, offering ongoing support, and measuring outcomes, we ensure users adapt and thrive with new systems. This aligns perfectly with their mission to drive digital transformation and business growth, making technology a seamless part of the user experience rather than a barrier.
End-User Enablement is a cornerstone service offered by Evangelize Consulting, designed to ensure that employees, customers, or other stakeholders can effectively adopt and utilise new technologies introduced during a digital transformation.
The goal is to maximise the return on technology investments by equipping end-users with the tools, knowledge, and skills to seamlessly integrate these solutions into their workflows, minimising disruption and boosting productivity.
The stages involved in an End User Enablement engagement.
1. Initial Assessment and Customisation
What We Do: We start by diving into your world, assessing your current environment to understand the unique needs and challenges your end-users face—whether they’re your staff or customers. We pinpoint hurdles like resistance to change or gaps in technical know-how that might slow adoption. Tailoring our approach to your specific context, we consider the technology you’re implementing (like ServiceNow or an ERP system), the diversity of your user base, and your overarching business goals. By customising our plan, we ensure it fits your organisation perfectly, paving the way for smooth and successful uptake.
Approach: The process is tailored to the organisation’s unique context, considering factors like the technology implemented (e.g., ServiceNow, ERP systems), the user base (e.g., technical vs. non-technical), and the business objectives driving the transformation.
Value: This customisation ensures that the enablement plan addresses real-world user needs rather than applying a one-size-fits-all solution, setting the stage for higher adoption rates.
2. Tailored Training Programs
What We Do: We design and deliver training programmes that are bespoke to your different user groups, helping them master your new technology with confidence. Our focus is on practical, role-specific skills—like showing your sales team how to log leads efficiently—rather than generic overviews. We make training interactive and hands-on, using workshops, simulations, or e-learning modules, and adjust the level to suit everyone, from beginners to tech-savvy users. Drawing on our ITIL4 expertise, we embed best practices, ensuring your people are equipped to hit the ground running.
Approach: Training is interactive and hands-on, incorporating methods like workshops, simulations, or e-learning modules. We adjust the complexity and delivery style based on the audience—for example, offering simplified sessions for non-technical users or advanced troubleshooting for IT staff. The use of their ITIL4 expertise ensures that industry-standard practices are embedded in the training.
Value: Users gain confidence and competence, reducing the learning curve and enabling them to apply the technology to their daily tasks quickly and efficiently.
3. Comprehensive Resource Provision
What We Do: We provide a wealth of supporting materials—think user guides, quick-reference manuals, FAQs, and video tutorials—to back up our training. We craft these resources to be clear and accessible, often embedding them right into your technology platform (say, within ServiceNow) so help is always at hand. We aim to give your users everything they need to troubleshoot independently, boosting their independence and reducing calls to your support team.
Approach: These resources are developed with clarity and accessibility, ensuring users have on-demand references they can turn to post-training. They’re often digital and integrated into the technology platform (e.g., embedded help within ServiceNow), making support readily available at the point of need
Value: This empowers users to troubleshoot independently, reducing reliance on support teams and fostering self-sufficiency, which is critical for long-term success.
4. Ongoing Support and Feedback Loops
What We Do: We don’t stop at training—we stick around to offer ongoing support through help desks, online forums, or dedicated staff. We’re proactive with regular check-ins and responsive when issues pop up, sorting them quickly. We also set up ways for you to tell us how it’s going, like surveys or usage data, so we can keep refining our approach. Working closely with you, we adapt our support over time, ensuring your users stay confident and your adoption rates keep climbing.
Approach: Support is proactive—think regular check-ins or live Q&A sessions—and responsive, with rapid resolution of issues. Feedback is collected via surveys, usage analytics, or direct user input, which informs iterative refinements to the enablement process. Their collaborative ethos shines here, as they work closely with clients to adapt support over time.
Value: Continuous assistance ensures adoption doesn’t falter after the initial rollout, while feedback loops keep the enablement strategy aligned with evolving user needs, enhancing satisfaction and performance.
5. Measuring Success and Business Impact
What We Do: We closely monitor the performance of our enablement efforts, monitoring metrics such as adoption rates, user satisfaction, and reduced support requests. Using our AI-driven insights and tech governance know-how, we crunch the numbers to show you the real impact—like how quicker proficiency cuts downtime or boosts customer-facing results. We tie it all back to your big-picture goals, proving the value of your tech investment with clear, measurable wins.
Approach: Using AI-driven insights and technology governance expertise, they analyse data to demonstrate tangible benefits. For instance, they might highlight how faster user proficiency reduced downtime or increased customer-facing productivity.
Value: Clients see clear, measurable proof of the service’s impact, reinforcing the business case for their technology investment and ensuring long-term success.
Get In Touch
Reach out for personalized support in adopting new technologies and maximizing your investment benefits.
Evangelize Consulting transformed our tech adoption process, making it seamless and effective for our team.
Mark Williamson - Tech Manager
The tailored training programs significantly improved our team's competency and confidence in using new technologies.
Jane Drovers - Project Lead
