Empowering COOs

COO Aligned Benefits of EPF

What does EPF give to COOs ?

Operational Excellence

A national logistics provider’s COO was under pressure to improve delivery efficiency amid rising operational costs. Existing tech investments weren’t producing measurable improvements.

EPF’s Review phase delivered a detailed map of all operational workflows linked to supporting technologies, revealing where systems created process gaps.

The Assess phase applied Activity-Based Costing and Capability Modelling, exposing significant redundancy in routing algorithms and customer service workflows.

Through Design, EPF helped define a future-state architecture where each tech component was directly tied to process excellence objectives—optimising last-mile delivery, improving warehouse operations, and reducing customer response times. A pilot in two regions delivered a 13% improvement in delivery accuracy and an 11% decrease in escalations.

EPF’s Engage phase established a benefits realisation tracker, ensuring gains were sustained and scaled.

The COO now drives quarterly operational reviews using EPF-aligned dashboards, establishing a continuous improvement loop based on real-time data. This transformed operations from reactive firefighting to strategic process governance.

The COO of a financial services firm was seeking to streamline operations following a merger, but legacy processes obscured where to focus.

EPF was introduced to guide a data-driven transformation. The Review phase surfaced detailed operational maps, documenting both manual and automated workflows.

EPF’s Assess phase used waste mapping and throughput analysis to identify bottlenecks in onboarding, claims handling, and compliance reporting. By benchmarking activity costs with industry TBM data, the COO prioritised automation investments where they would deliver the most impact.

Using EPF’s Design templates, a roadmap was created to digitise high-friction tasks and reengineer back-office procedures. Within eight months, processing time for customer claims was cut by 38% and the onboarding cycle shortened by two days.

These efficiency gains enabled the redirection of staff into high-value roles.

The COO credited EPF’s structured analysis as the foundation for transforming process optimisation from theory into targeted, measurable execution.

Process Optimisation

Cross-Functional Efficiency

A multinational manufacturer faced ongoing inefficiencies due to siloed operations across procurement, production, and logistics.

The COO engaged EPF to drive end-to-end process visibility and efficiency.

In the Review phase, EPF mapped workflows across departments and linked them to their supporting technologies. It uncovered fragmented tools, duplicated data entry, and handoff delays between functions.

During Assess, EPF highlighted that 22% of operational waste was due to lack of integration between systems. Using the Design framework, a unified data layer and workflow orchestration platform was developed, enabling real-time information sharing and seamless handoffs. Pilot implementations reduced lead times by 19% and improved order accuracy by 14%.

With EPF’s Engage governance structure, cross-functional performance reviews were instituted, ensuring sustained collaboration.

The COO successfully turned previously siloed teams into an integrated operational network, fostering not just efficiency but a cultural shift towards collective ownership of business outcomes.

A large retail chain’s COO was tasked with reducing operational costs without harming service delivery.EPF delivered a pathway to achieve both.

During the Review stage, the operational budget was disaggregated by process and system, enabling clear cost-to-service views.

In Assess, EPF applied TBM to highlight inefficient vendor contracts, overlapping systems, and underutilised assets. Cost levers were modelled with detailed risk and capability impact analysis.

The COO used the Design phase to implement a staged consolidation of systems and retraining of workforce around redesigned workflows. This resulted in a 9.8% operational cost reduction within one year, while customer satisfaction scores improved due to faster checkout processes and better stock visibility.

The success was reinforced by EPF’s Engage stage, which embedded performance monitoring and iterative improvement cycles.

The COO demonstrated that efficiency doesn’t require compromise—just precision, structure, and data transparency, which EPF uniquely delivered.

Operational Cost Reduction

Strategic Resource Allocation

A public sector COO faced mounting scrutiny over budget allocation amidst increasing service demands. With limited ability to expand resources, the COO deployed EPF to bring precision to resource planning.

In Review, EPF provided a full mapping of people, systems, and workflows across departments.

The Assess phase introduced a capability-driven cost model, revealing which units were over-resourced and which were constrained despite being critical to service outcomes. Using EPF’s scenario planning tools, the COO tested multiple resourcing models, balancing cost with service impact. A reallocation plan was agreed that shifted 12% of operational headcount and redeployed underutilised systems—improving response times and compliance rates with no increase in spend.

EPF’s Engage governance model ensured that adjustments were continuously measured and refined.

For the first time, the COO could justify each resource investment in strategic terms, gaining political and executive support for future adjustments. EPF transformed resource planning into a competitive advantage, not a constraint.